About UKinsurancenet.com

Welcome to UKinsurancenet.com the new and better way to take out insurance
UKinsurancenet.com is a trading name of Internet Insurance Services UK Limited and is one of the UK’s leading online insurance websites.

The Financial Services Authority (FSA) is the independent watchdog that regulates financial services including insurance. UKinsurancenet.com is authorised by the Financial Services Authority to act as an Insurance intermediary.  Our FSA registration number is 300859.  The company is also a registered member of the British Insurance Brokers' Association (BIBA).

UKinsurancenet.com has grown at an incredible rate from its initial role as an independent broker offering products for landlords insurance and other protection products. From the outset, The goal was to offer superior service - on both the internet and phone - while using technologically advanced back office systems and underwriting to keep costs and premiums low.

The company now has tens of thousands of customers and its range of websites continues to grow and attracts thousands of new customers every month.

One of the main aims of UKinsurancenet.com is to offer a range of products for all types of buildings and commercial property insurance risks, whilst at the same time encompassing all types of property from home insurance, through to blocks of flats, warehouses and all other domestic and commercial risks from Abattoirs to Zoos.

Building on this success has allowed the company to develop strong relationships with most of the UK’s “A” rated insurers allowing UKinsurancenet.com to offer an even wider range of insurance products. UKinsurancenet are authorised to directly underwrite non-investment insurance contracts from a range of insurers, including Zurich Insurance, AXA Insurance, Groupama Insurance, AGEAS, Equity Red Star, Ocaso, Lloyds of London and others.  As we directly underwrite the majority of our business then a fundamental criterion in all our underwriting is to deal only with honest and careful customers, thereby incurring fewer claims and being able to quote for wider cover with even lower premiums, backed by rapid and fair payment of claims and "brilliant" customer service.

In addition to our main property schemes, we have access to hundreds of schemes and packages from the majority of other UK Insurers, Lloyd’s underwriters and service providers.

This focus gives us significant and distinctive advantages. Firstly we believe that by specialising in this way then we can deliver real value to our customers in all our chosen areas. Secondly we also believe that our free quote comparison services offer a compelling value proposition to both customers and product providers alike. Not only by simplifying customers' research, but at the same time improving the customers’ shopping experience and also enabling product providers to price their products far more effectively to reflect the savings being made through the use of e commerce and the streamlining of the transaction through our bespoke back office systems.

At UKinsurancenet.com, we have insurance brokers working from our offices in the UK. We do not use overseas call centres and all of our staff will be able to deal with your enquiries.

The founding Directors of the business are experienced industry professionals, both of whom have worked for UK and International financial services companies including Canada Life, Metropolitan Life and the Prudential.

Between them they have over 40 years’ senior management experience in the "traditional" world of insurance. Their primary objective in setting up UKinsurancenet.com was to cut the cost, hassle and mystery out of buying financial services products.


Mission Statement

Helping to shape the future of financial services marketing on the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and partners alike.


Our Values and customer promise

Our promise to you -
At UKinsurancenet.com we have a clearly defined set of values which underpin all our activities. We are proud of our company values and we are all committed to delivering them consistently. We will always be committed to finding you the best possible price.

Customer Focused -
We are all committed to understanding the changing demands and needs of our Clients and our approach evolves in accordance with their requirements.

Embracing Change -
For us to be successful we understand that we need to be constantly evolving to accommodate our Client’s needs. By listening to our Clients feedback and understanding and keeping a strong presence in the insurance market we are able to achieve a constantly fresh outlook.

Open & Honest -
We believe in exceeding customers expectations and we don’t commit to, or offer anything that we feel we can’t deliver.

Professional, yet friendly -
You are guaranteed to always be provided with a very professional and warm approach at all levels of the company.

Resilient -
Resilience is heavily embedded in our company ethos. Strength reliability and dependability can be found both in our people and our services.

Taking Responsibility -
Accepting accountability is a unique strength in the company. We all focus on finding solutions and achieving results. We actively engage in discussions with all internal and external parties to ensure all members are fully informed at all levels of decision making that may affect them.

Teamwork -
We personally commit to the success and well being of all our employees. We firmly believe that we are investors in people and we understand that our success is due to the experience and knowledge brought to the company by each valued team member.

Value Adding -
It is our aim to add value to all of our Clients. This is our measure of success. We aim to grow and develop our clients through our extensive services. We also understand what constitutes true value for money for our Clients and ensure they always receive it.

UKinsurancenet.com

Committed to treating our customers fairly:

At UKinsurancenet.com, we are committed to offering our customers the highest possible standards of service.  We endorse the Financial Services Authority initiative ‘Treating Customers Fairly’.

Our commitment to you

We will:

1. provide you with clear information about the products and service we offer, including fees and charges
2. ascertain your individual needs, preferences and circumstances before recommending a product
3. only recommend a product that we consider suitable for you and that you can afford – and always the most suitable from the available options
4. not recommend a product if we can’t find one we consider suitable
5. encourage you to ask if there’s something you don’t understand
6. give you access to a formal complaints procedure should you become unhappy with our service

How you can help us
To help us give you the most appropriate advice, we will ask you to:

1. tell us as much as possible about your circumstances, to enable us to properly assess how much you can afford.
2. let us know about changes that might affect your ability to pay for a product
3. let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
4. tell us if you think there are ways we can improve our service

Any reference to UKinsurancenet, 'us' 'we' or 'our' refers to:
Internet Insurance Services UK Ltd
Alton House
27 to 31 Grange Road
Darlington
DL1 5NA

Thank you for choosing UKinsurancenet.com.