Quote Ref: WS1

One Very Thankful Customer

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Being appreciated for your work is almost as hard as finding an insurance provider who really cares about you. However at UKinsuraceNET we’re striving to achieve both as an insurance broker.

It sounds obvious but we recognise that our customers are real people with real needs and lives that they’re anxious to get on with. So with this in mind, we always aim to provide the clearest answers, the most helpful advice and quick solutions for all of our customers.

And it’s all worth it when we receive such high praise from our customers.

A customer recently came to us needing unoccupied property insurance. They were moving house, which is stressful at the best of times, and needed a whole range of advice and solutions.

“Thank you very much to everyone who has helped us with our insurance during what was quite a complicated couple of years of gradual house move while we needed unoccupied house insurance and then insurance during our extension work.”

When it came to protecting themselves and their new home, this customer needed some advice and someone who would listen to their situation, no matter how complex.

“Thank you for being unfailingly helpful when I've spoken to you.”

For this customer, and for all our customers, we listened, thought about the problem and created solutions from our extensive panel of insurers. We don’t patronise or try to sell you something you don’t need.

“Thank you for your polite, informative and helpful emails. Thanks for always getting me answers and solutions so quickly.”

As with many of our customers, once we had all the details and information our advisors went away to seek out the best solution as quick as possible. We didn’t leave the customer waiting by the phone, but rather kept them updated. As soon as we had the right solution, the customer did too.

“Thanks for providing cover that was hard to find anywhere, and at prices that were better than anywhere I found elsewhere.”

Finding the right cover is hard, but finding it at the right price is even harder. To us it’s all about doing what’s best for our customers. This means ensuring they are fully protected with the necessary policy, but not letting them pay any more than they need to. With this customer, we did just the same, seeking out the right cover at a price they could afford.

And the result, a very happy and thankful customer.

We’re proud to offer this kind of service to all of our customers, with a friendly and knowledgeable member of staff always at the end of the phone or email, ready to help. So if you’re in need of insurance, just call us on 0844 875 5555 and put your worries in our hands.

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