Current Vacancies

Customer Service Vacancies 

Due to internal career development of our Customer Service advisors to other departments, we are now looking for the right people to join the team and help us to continue to deliver the exceptional service our customers have come to expect. 

We are holding interview days between 11th, 12th, 13th & 14th May 2021.

You need to have a passion for providing excellent customer service. Whether you have worked in hospitality, retail or any sector where you have helped people and delivered great service, then this could be just the opportunity you are looking for.

UKinsuranceNET is one of the UKs largest online Insurance Brokers, where our Mission, Vision and Values are at the core of everything we do. We believe our customers, employees and the products we offer are the key to our success.

If you love helping customers, are motivated to be the best you can be then join the #UKINFAM and be part of an amazing team.  We provide great benefits, a fantastic place to work as well as opportunities to learn and gain industry recognised qualifications.

You will need:

  • Ability to problem solve,
  • Excellent multi-tasking skills,
  • Strong communication and listening skills,
  • Meticulous attention to detail,
  • Polite positive and professional attitude,
  • Strong customer focused background.

Who is our ideal candidate?

  • Someone who is not afraid of a challenging role,
  • An excellent communicator,
  • Driven to exceed customer expectations through great service,
  • Able to manage multiple tasks and maintain accuracy.

Experience/Qualifications Required

  • Maths & English GCSE or equivalent passes at C or above,
  • 2 years’ experience of dealing with customers service,

 

What will your responsibilities be?

  • Day to day management of customer queries via telephone and email,
  • Renewing and adjusting insurance policies,
  • Liaising with underwriters and insurers,
  • Supporting fellow team members,

 

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits and excellent career opportunities. 

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

We are recruiting for two Customer Service Advisors: Click here to apply now

Sales Vacancy

Do you have a passion for sales and customer service, providing the customer with the very best solution to suit their needs? 

We are currently recruiting for an Insurance Consultant to join our UKinsuranceNET sales team, based in Stockton On Tees. This role is suited for those who put the customer at the heart of everything they do, being able to sell through service, applying TCF (treating customers fairly) and KYC (know your customer) methodologies and exceeding customer’s expectations.
We are holding interview days on 19th, 20th and 21st May

You will have an empathetic approach, great communication and problem-solving skills, coupled with an excellent level of attention to detail and time management.  Full training will be provided along with a detailed training and development plan to assist with your career progression. 

This is a great time to join our successful sales team where excellent customer service and providing the best solution for our customer’s needs is at the forefront of everything we do.

Have you worked in a target driven or sales role but want to work Monday to Friday with no 10pm finishes and long weekends? If you have experience of cross selling or upselling, we want to hear from you!

Location: Based in Stockton On Tees, there are great transport links if you decided to take bus, train, or drive. Our office is near Eaglescliffe and Thornaby Station and there is also free unlimited parking.

Responsibilities: 

  • You will answer incoming calls and online enquiries from customers, aligning best products for their needs and maximising on all other business opportunities through rapport building and exceeding customer expectations,
  • You will contact customers via telephone, email, post, and SMS to efficiently manage open enquiries, and ensure customer records are kept up to date with accurate notes following all customer contact,
  • You will ensure all new business is written compliantly,
  • You will achieve new business target set through effective task management,
  • You will learn and understand all protocols, ensuring they are followed correctly, recognising and mitigating any risks.

Experience:

  • You will be highly target driven, with previous experience working in a selling through service role, where upselling (add-ons) or retention is the driving force to success,
  • You will have exceptional customer services skills and ability to exceed customer expectations, ability to build rapport naturally, coupled with an empathetic and understanding nature,
  • You will have excellent communication skills, both verbal, written, and listening with the ability to negotiate,
  • You will be a quick and adaptable learner with experience of using MS Office suite and bespoke systems,
  • Acturis experience would be desirable,
  • You will have excellent time management, prioritisation skills coupled with attention to detail, ensuring all compliance requirements are met and records updated, 
  • You will put the customer at the heart of everything you do by applying TCF and KYC methodologies, 
  • GCSE Maths and English or equivalent passes at C or above,

Full Job Description available on request.

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits, and excellent career opportunities. 

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

 Click here to apply now

 

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